Resilience has permeated the beginning of the 21st century. It has infused into our lives and our organisations. The concept took off after 9/11, moving into the military and becoming a major feature of national security strategies and preparation for attack. …

The Return: Excitement, Memory Loss And Anxiety There is an excitement around. People are looking forward to seeing each other again. Humans need to socialise. When isolated, we actually lose social memory for names and faces, and working memory for the regular routines and the local jargon. Thankfully, once we…

The messaging around COVID-19 is leading to confusion in NSW. “It’s the lockdown here…the messaging is to stay home but the shops are open….yesterday I saw a gelato store that was open and had eight people lined up inside.” (msn news) “We haven’t really learnt because we do everything on…

In the book “Four Levers of Corporate Change” (Brill & Worth) a chapter describes six forms of power in the workplace. The forms of power are: Formal: The authority that comes with your position in the organisation such as CEO. Coercive: The authority to bring people into line through negative means…

This week I worked with a team who have a large customer contact centre in India. They have experienced deaths from COVID amongst their colleagues and those off sick with COVID number in the hundreds. This is touching them deeply, not seen at a distance on a news broadcast. The…

Thousands of emails have been flying across organisation intranets this week: “We’d like you to work three days in the office at a minimum.” After 12 months of remote working, how did so many different Boards arrive at this consensus? What were their criteria? Future Forum, the Remote Employee Experience…

OUR BRAINS NEVER RUN OUT OF PROBLEMS TO FIND How to solve business problems in 2021 when the goalposts keep shifting. The research that stayed with me over the holidays and explains why businesses get caught in problems is David Levari’s at Harvard. He tells us why problems are difficult to solve. The surprising reason is that we see problems in new places as we continue to solve them. …

Imagine being able to view your 2021 business plans in augmented reality to see if they will create the future that you seek. If you could, would you? When retailers like IKEA augment reality on their app so you can see a yellow armchair in your living room, their focus…

Never before have we had to measure business success in such economic free-fall. We normally measure it through business development, profits, customer service etc. Now is the time to add determination and confidence. Why? You will get an upsurge because they create a powerful interaction. Here’s the method: 1. On…